Returns & Exchanges
At Brilliant Labs, we stand by the quality of our innovative electronics and offer a 30-day return window for all hardware. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and technical exchanges.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the authorization process.
Prepare the Device
Ensure the item is in its original packaging with all included cables and documentation to qualify for a full refund.
Ship the Item
Affix the prepaid shipping label provided by our support team and drop off the package at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing